Shipping Policy

At Lunéa, every order is prepared with care and attention to detail.
Below you’ll find a clear overview of how our delivery process works — from checkout to your doorstep.

Processing Time

Once your order is placed, our team carefully prepares, inspects, and packages your items.
Processing usually takes 1–3 business days.
Orders placed over the weekend or on public holidays begin processing the next business day.

Shipping Options

We want your experience to be effortless. That’s why every Lunéa order includes complimentary standard shipping — or you may choose Fast Insured Shipping for an even quicker, protected delivery experience.

Free Standard Shipping — available on all orders
Fast Insured Shipping — fast shipping, priority handling and added protection for $9.95

Both options include full order tracking once dispatched.

Estimated Delivery Times

After processing, orders typically arrive within:

Standard Shipping: approximately 7–12 business days
Fast Insured Shipping: approximately 5–9 business days

Please note these are average delivery windows — actual times may vary slightly depending on destination and carrier availability.

How to Place an Order

Select your desired piece on our product page and click “Add to Cart.”
Review your selection and proceed to Checkout.
Enter your shipping and contact details carefully to ensure accurate delivery.
Choose your preferred shipping option — Free Standard or Fast Insured.
Complete your payment using our secure SSL-encrypted checkout with the following methods:
- Credit & Debit Cards (Visa, Mastercard, Maestro, AMEX)
- PayPal
- EPS / Immediate

Once your payment is confirmed, your order will begin processing immediately.

Shipping Costs

We’re proud to offer Free Standard Shipping on all orders — no minimum spend required.
If you’d prefer faster delivery, select Fast Insured Shipping ($9.95) at checkout.

Order Dispatch

All Lunéa pieces are shipped in curated batches to reduce environmental impact and ensure fair, transparent pricing for our customers.
Once dispatched, you’ll receive an email with your tracking number so you can follow your order’s journey to your door.

Need Assistance?

If you have questions about your order or delivery, our team is here to help.
Contact us anytime at hello@dlunea.com, and we’ll respond promptly with assistance.